Airport Service Quality (ASQ)

Airport Service Quality (ASQ) is the world's leading airport passenger experience and benchmarking programme, enabling airports to measure, manage, and enhance customer satisfaction based on real-time passenger feedback.

ASQ provides airports with globally comparable performance insights across the entire passenger journey, helping airport operators identify service gaps, prioritise improvements, and deliver consistently high-quality experiences. The programme also recognises excellence through internationally respected ASQ Awards, reinforcing credibility with passengers, airlines, regulators, and stakeholders.

The programme is developed and administered by ACI World and is open to airports of all sizes worldwide.

For detailed information on the ASQ programme, methodology, and participation, please visit the dedicated Airport Service Quality website: https://aci.aero/programs-and-services/asq/